Terms and Conditions
(CUSTOMERS ARE REQUIRIED TO READ AND UNDERSTAND THE TERMS AND CONDITIONS BEFORE PURCHASING)
By purchasing from us, you are deemed to have agreed to all our Terms & Conditions stated below. SHOPKYLA reserves the right to amend our Terms & Conditions from time to time.
**All emails /Facebook PM/ We chat/ Whatsapp will be replied within 24hours. In case we didnt reply due to limited wifi/internet access, do send us again only after 24hours.
**Payment verification will be verified and updated within 24hours too except for those GIRO Mode transaction which need 1-3 working days for processing.
**Payment have to be made and updated within 24hours after order place to avoid the system cancelled it automatically. During peak period or our business trip, we might not be able to assist on updating payment, we do seek for your kind understanding.
**Discount Code / Promotion Code --only available when KYLA doing some promotion or SALES, and normally will be sent via Mailing list. Join our mailing list at the home page for time to time update of any promotion and new arrivals.
**All items with indicated of (BACKORDER) in the item name or the sizing/ Colour will have to wait about 2 weeks plus after the order place with payment complete only .For those we need the items urgently you might have to take note about it as once payment make for the order, we are unable to do the refund.
**The shipment of BACKORDER (BO) might arrive earlier or later in 2 weeks +- at our warehouse, if earlier we will ship out before the waiting time and tracking will be sent after ship.
**We are unable to specific the timing / date of delivery. Customers are requiried to check their parcel status via the tracking send to you.
**All reservations via Wechat/ FB/ Website/ Whatsapp valid for 24hours only. After the reservation time we will release the items to other waiting list without inform.
**KYLA dont have any COD (Cash On Delivery) at the moment.
Kindly Take Note That we using Pos laju / Citylink and Singpost service for delivery at the moment .After we dispatch out the parcel , customers are required to check on the parcel status for follow up. By using third party company for delivery, should be understand that we are unable to schedule timing or day for delivery.
Courier company that we are using it’s third party company, they will not call upon delivery / no consignment note for u if the delivery process is unsuccessful . Once you got the tracking update, do follow up the status to avoid parcel returned to us . Postage will be charged for repost. And do always check your spam box and add our email address to your contact to ensure you receive our email update successfully .
Delivery will take 3-7working days for READY STOCK ITEMS (Except when we are away for our business trip),the shipment will be delayed as per notice.
BACKORDER orders will be mailed only within 2- 3 weeks when the items arrived. If the item arrived in advanced, we will mail out for u before the waiting time.
Do allow us more time to handle your order ,sometime shipment might delay due to unforeseen factors.
****Not Every Backorder Items will be able to restock, do seek for understanding and do agree on it to keep it as credit first in the event of Out of stock on purchasing of BACKORDER ITEMS.****
Postage charge as below
West Malaysia - First Item RM8 and Subsequent items RM1 .
East Malaysia - First Item RM13 and subsequent items RM1
For out of stock credit , u can use it within 1 year .
You may also chose the exchange item and contact us for exchange with no postage charge .
For out of stock credit u may request for refund as well within 1 year also .
For exchange credit - only can exchange and unable to do refund or waive postage *
ORDER SEPARATELY IF YOU WISH TO GET YOUR READY STOCK ITEMS MAILED FIRST*
If you have combined order with Ready stock items and BACKORDER, we will only mail when ALL BO Items arrive together with READY STOCK unless customers request for sending out the Ready Stock items by top up the postage fees.
Contact our admin if you need the assistant at our Contact Page.
>> For Singapore Order, All parcels will be handled and mail by Singpost . We do not have the option of Normal Mail postage . Only Registered Mail can be chosen. If you wish to track your parcel status, you may track here: http://www.singpost.com/?betareturn=1
>> For Malaysia Order,All parcels will be handled by POS LAJU / CITYLINK . You may track your parcel status at Pos Laju website : http://www.poslaju.com.my/track-trace/
RETURNS/ EXCHANGE POLICY( NOT APPLICABLE FOR SALES ITEMS)
Do Take Note : Exchange regardless sizing / colour / unfit is non applicant for item purchased during SALE or PROMOTION period.
REFUND / CANCEL IS NON APPLICABLE AFTER ORDER PLACED.
To qualify for a return/exchange, please ensure that the item is unworn/unwashed/non perfume smell and in a brand new condition.
Upon stringent checks, should we find that the item/s do not qualify our Return/Exchange Policy, we will not hesitate to reject the request.
Exchanges are only valid for 1 time with postage charged per item and within 7 DAYS after receiving the parcel.
All parcels are to be mailed back to us via Registered Postage to avoid the lost of parcel.
Upon receiving the returned parcel, a one-to-one exchange will be provided.
* Discrepancy of 0.5" - 1" will not be considered as a defect *
(Measurements are to be taken when item is laid flat)
Please note that returns/exchanges are assessed on a case-by-case basis. SHOPKYLA reserves all rights to exercise discretion in permitting all returns and exchanges.
WRONG ITEM DELIVERED/ DEFECTIVE ITEM RECEIVED
If you have received an incorrect or defective item, please drop us an email at email@example.com , and we will advise you on the returns accordingly.
A one-to-one exchange of the same item in the same colour and size will be proceed once we received the returned parcel. In the event that the item/s you originally purchased is/are out of stock, a full refund will be processed. Alternatively, you may exchange to other available item or keep it as the credit for future purchase.
In an event that your parcel bounces back to us, for any reason, SHOPKYLA will contact you personally.
Postage cost will be borne by the customer should it be due to "Unclaimed at PO/ Incorrect/ Insufficient Address" etc.
If it was an error made by SHOPKYLA, we will bear the re-delivery cost.
SHOPKYLA retains the right to keep any bounced mail that remains unclaimed after 6 Months, and we will not be further liable for it.
Laundry Care :
**Do hand wash for all Kyla clothes , Do not soak or blench . After wash we are unable to do exchange :)