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Return & Exchange

Return & Exchange

1. Please note that exchanges for sizings are done on a case to case basis. An exchange will be carried out if the item comes in sizes, and only if the smaller or larger size you would like to change to is available instock. Free size items are not applicable for exchange as measurements have been provided. Postage charges to and fro will be borne by the customer for such cases.

2. For returns due to defects or incorrect pieces received, we will require them to be mailed back to us via Pos Laju registered mail (RM7.15-West Msia/RM11 -EAST Msia)./

 or Singpost Reg Mail .We dont bear responsibility if lost mail in connection to such return and exchange.

Please do not send the defective piece back on your own accord.

3. In such circumstance, if there is a replacement piece available, it will be sent out upon receiving the tracking number . However, if the item is no longer available, the customer will be allowed to make an exchange to another item, or opt for a store credit. Postage charges incurred will be refunded .

4. All exchanges and returns have to be done within 7 working days from date of posting and 7 working days after an email has been sent on the return/exchange procedure. Requests for exchanges and returns thereafter will not be entertained. Please kindly retain your parcel in original condition .

5. Kindly email us at helloshopkyla@gmail.com or PM our facebook page (shopkyla)with a snapshot of the defect or incorrect piece for us to advise you further.

6. All return items must be in their original condition, unwashed and unworn .Item with perfume on even for trying out also will not be accepted.

   Items which do not fulfill these criteria will be rejected duly.

7. Measurements stated may vary 0.5"-1" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

8. For accuracy of items, do refer to measurements stated.

9. For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.

10. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.

11. Please note that parcels not collected after 3 months will be disposed off without prior notice.

12. Do kindly seek our confirmation prior to sending any item back.

13.Sales item is non-refundable and exchangable.

DEFECTIVE ITEMS or INCORRECT ITEMS RECEIVED

We apologize if we have sent you a wrong or defective item.

Kindly contact our return department at about this issue and we will reply you within 24HOURS.

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